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REFUND AND RETURN POLICY
THE SIMPLE VERSION: Yes, unlike most of our competitors, we offer refunds (for physical products) in case you get a damaged product, or even change your mind within 14 days of your purchase as long as you return the product in an unused condition.
However, due to the nature of digital products like online consultations, programs and online courses, we cannot offer a refund for such purchases.
Our Returns Policy
When you receive your item, you must check it as soon as possible following receipt and always before use. Please ensure that you contact us before attempting to return any items to us.
ISSUE | OUR POLICY |
|---|---|
Refund for digital product or service (e.g. consultation) | Due to the nature of these products, we DO NOT offer any refunds on digital products or consultation services. We put in a lot of efforts and time for you, and the service is "consumed" during availing it, hence we have no refunds policy for digital products and services. |
Damaged or faulty items | If you believe that the item you received is faulty, damaged or otherwise tampered, please contact us. You need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. |
Item not received | To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched. |
Changing your mind | We will only accept returns of physical products. Due to the nature of digital services such as consultations, online courses and programs, we will not refund any digital product purchases. As for physical products, you have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item. |
Wrong item received | To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. Please contact us on hello@powr.in with your issue and we'll help you with the next steps. |
How to return your item to us
Contact us via email on hello@powr.in with your order number, the details of the item you are returning and the reason for return. We will then confirm the return address.
Returning the item
Please package the item securely and include your order number, name,address and phone number.
Please obtain a insurance from the Post Office or courier company. We may not be able to process your refund or replacement if your item is lost in transit by these 3rd party entities.
If you request a replacement and the product is no longer available, we will process the refund back to the original payment source used to purchase the item.
Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
What we'll do next
All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item (excluding the cost of delivery).
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund to the original payment source used to purchase the item.
Return of replacement goods
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Cost of returning items
Please note that we can only refund the product(s) cost of the original order and not the cost of returning the product(s) back to us.
This Returns Policy was last updated on 18/08/2023.