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PRIVACY POLICY

THE SIMPLE VERSION: Yes we obviously collect some of your information for order creation and fulfilment. Services like Google Ads and Facebook ads might drop 'cookies' on your device which help us show you our ads on their platform, however, there is no personally identifiable data involved in this. Your data is primarily stored in India, but some data might be stored offshore due to advertisers requirements. In short - don't worry, we protect your privacy and don't share your personal data with anyone.

This privacy policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.

Please read the following policy carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting the Site, you are accepting and consenting to the practices described in this policy.

Information we may collect about you

We may collect and process the following information about you:

  • Personal information you provide us, when you register on the Site, subscribe to our services, place an order, participate in discussion boards or other social media functions, enter a competition, promotion or survey, post a Contribution, contact us, or if you report a problem with the Site. Such information may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph or any other information from which you may be personally identified. Personal information supplied as part of the commenting function on recipes and blog posts will, unless we tell you otherwise, be able to be seen by other users of the Sites, so make sure you only provide information you are happy to be seen in this way.
  • if you contact us, we may keep a record of that correspondence;
  • we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • details of transactions you carry out through our site and data necessary for the fulfilment of your orders including your name, email address, delivery address, credit/debit card number, security code and expiry date; and
  • Information we automatically collect when you visit the Site, such as technical information detailing your visits to the Site including but not limited to traffic data, location data and other communication data.
  • Information we receive from other sources, for example if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site.
  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Chat, Whatsapp & Facebook messenger

If you contact us using our website chat option on POWR.IN, or Facebook Messenger, or Whatsapp, we receive your basic information which you provide to us when initiating the webchat, or in the case of Facebook, account information (first name, last name, gender, locale, profile picture, time zone) from Facebook.

We use this information to respond to your message, and we may use it to re-contact you via Whatsapp or Facebook Messenger – within the time period permitted by Facebook. With Facebook we do not keep this information longer than necessary to do this (generally one week). We do not combine it with data collected on the Site.

SMS marketing

We value your privacy and the information you consent to share in relation to our SMS service. We use this information to send you text notifications for your order, including abandoned checkout reminders, & text marketing offers. We might send you occasional offer and discount SMS.

Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Cookies

A cookie is a small file of letters and numbers that we store via your browser.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following categories of cookies:

  • Strictly necessary cookies. These are cookies which are needed to make the website work properly. They include, for example, cookies that enable you to log in, use a shopping cart or make secure payments.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These also allow us to tell if you’ve left any products in your basket without checking out.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website relevant to your interests and for advertising and retargeting purposes. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You may opt out of cookies set by specific entities by following instructions found at these links:

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. For further information about how to block cookies, please refer to your browser ‘help’ section or All About Cookies.

Please be aware that if you delete your cookies, two things will happen:

  • We will no longer know that you've opted out of online behavioural advertising, so our adverts will still appear to you on other websites.
  • We will no longer automatically recognise any website preferences that you have set.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

Cookies are either:

  • Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
  • Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

Cookies can also be categorised as follows:

  • Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
  • Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
  • Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

How we may use your information

We use information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us;
  • to administer your Registered Account with us;
  • to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to allow you to participate in any interactive features of our Site;
  • to keep the Site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to administer prize draws, giveaways, competitions or promotions;
  • to notify you about any changes to the service;
  • to run promotional activity;
  • to provide you with the information, products and services that you request from us or which we feel may interest you based on the information you have provided to us, including, for example, your country, date of birth and address (if you have consented to receiving email updates from SuperPowr Foods & Fitness (OPC) Pvt Ltd).

If you are an existing customer, we will only contact you by electronic means (e-mail, messenger apps, or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

Disclosure of your data

We may share your information with any member of our group, including SuperPowr Foods & Fitness (OPC) Pvt Ltd, our subsidiaries. We may also share your information with selected third parties including:

  • Our agents, business partners, advisors, suppliers and sub-contractors for the performance of any contract we enter into with them or you
  • Advertisers and advertising networks to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users
  • Our partners that sponsor or promote any competition that we conduct or promote via the Site
  • Our partners for the purpose of contacting you directly about their offers, promotions, goods or services (if you have requested to be contacted for such purposes)
  • Analytics and search engine providers that assist us in the improvement and optimisation of the Site
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
  • If SuperPowr Foods & Fitness (OPC) Pvt Ltd or substantially all of our assets are acquired by a third party, in which case personal information held by us will be one of the transferred assets
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of SuperPowr Foods & Fitness (OPC) Pvt Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Marketing communications

If you have consented to receiving email updates from SuperPowr Foods & Fitness (OPC) Pvt Ltd, you agree that we may use your information to contact you by e-mail about offers, events, products or related services that you may find useful. We may also contact you with regard to offers and services which are relevant to your order or enquiry placed with us. If you do not wish to receive marketing communications from us, you can unsubscribe at any time by following the unsubscribe link in any marketing communications received from us, or you cna simply get in touch with us at hello@powr.in

We do not share your data with any third party for marketing purposes.

Where you place an order with us, our legal basis for processing your information is to fulfil our contract with you. We will also process your information with your consent or where it is in our legitimate interests to do so (for instance to improve our services).

Third party websites

The Site may, from time to time, contain links to and from the websites owned and/or controlled by third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for the privacy practices of such third party websites. Please check these policies before you submit any personal information to these websites.

Storage of your data

The data that we collect from you may be transferred to, and stored at, a destination outside India. It may also be processed by staff operating outside India who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Shopping on our site is safe and secure. Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. Credit or debit card transactions are secure.

We will only accept online orders using Secure Socket Layer (SSL) technology – this means you cannot inadvertently reveal personal information by using an unsecure connection. The latest browsers all support SSL. If for any reason this option has been disabled on your browser, you will not be able to transact until you reset these options.

You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen. This should appear on any page where you are entering personal information (such as your credit card details) – no other page will transmit information about you.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such soft opt-in processing by changing the settings in your account. You can also exercise the right at any time by contacting us at hello@powr.in

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

Changes to our Privacy Policy

We may from time to time review and update this privacy policy. Any changes we may make to our privacy policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy, as continued use of the Site shall indicate your acceptance of any such changes. All personal information held by us will be governed by the most recent privacy policy posted on the Site.

Access to your data

We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect and process is accurate and up to date.

  • You have the right to know what personal information we maintain about you
  • We will provide you with a copy of your personal information in a structured, commonly used electronic format upon request
  • If your personal information is incorrect or incomplete, you have the right to ask us to update it
  • You have the right to object to our processing of your personal information
  • You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our Services

You have the right to access information held about you and, where necessary, to have it amended. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. Any access request which could be considered manifestly unfounded, excessive or repetitive may be subject to a reasonable administrative fee to meet our costs in providing you with details of the information we hold about you.

To request access to your personal information, or if you are concerned that any of the information we hold on you is incorrect, please email us at hello@powr.in

If you request that we stop processing some or all of your personal information or you withdraw (where applicable) your consent for our use or disclosure of your personal information for purposes set out in this privacy notice, we might not be able to provide you with all of the Services and customer support offered to our customers and authorised under this Privacy Policy and our Terms and Conditions.

We retain your personal information for as long as necessary to provide the Services you have requested, for the fulfilment of your order and the marketing of similar products and services relevant to your order, or for other essential purposes such as complying with our legal obligations, resolving queries, and enforcing our policies.

Advertising, marketing and your communications preferences

There are lots of different ways you’ll see adverts for Powr, and these may not be using your personal data – sometimes we buy advertising space in the real world and on websites and in social media. If you see Powr’s adverts on websites and in social media, these may not be directed specifically at you, we may just have bid for the space. We may also be using a search engine or social media platforms ‘lookalike’ products, which are not directed at you and which you can control using each search engine or social media platform’s privacy settings.

On our website, we make your direct marketing preferences clear. You may choose to opt out to receive our newsletter. We may also be able to send our customers relevant direct marketing about our own products and services unless they opted out during the purchase journey. We may also send you a little nudge as part of the purchase if you have left products in the basket without checking out.

At all times you have a right to opt out of direct marketing. The easiest way to opt out is to use the unsubscribe link at the bottom of all of our communications or just email us at hello@powr.in. Please note transactional emails, such as order and shipping confirmation, do not contain an unsubscribe option as they are a requirement for your product.

We will get your express opt-in consent before we share your personal data with any company outside SuperPowr Foods & Fitness (OPC) Pvt Ltd for direct marketing purposes.

We also work with partners to try and promote the reach of our adverts and use analytics and retargeting for this reason. We use Tracking Data to deliver relevant online advertising, including on websites and in social media.

Tracking Data, and in particular cookies, help us to deliver website and social advertising that we believe is most relevant to you and to potential new Powr customers. The cookies used for this purpose are often placed on our website by specialist organisations – and this is also why when you’ve been on Powr's website, you might see content from our website again. This is called retargeting.

Cookies can also tell us if you have seen a specific advert, and how long it has been since you have seen it. This is helpful, because it means we can control the effectiveness of our adverts and control the number of times people might be shown our adverts. Cookies also help us understand if you’ve opened a marketing email because we don’t want to send you things you don’t read.

If you want more information about Tracking Data, in particular cookies, see Cookies below.

Almost all the cookies that relate to advertising are part of third party online advertising networks.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@powr.in

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